Alehra messaging supports both patient engagement and internal care coordination.
- For Therapists, Psychologists, Pediatricians, Primary Care, and Integrated Care Practices
Open Messaging: Connect Patients, Providers, and Care Teams
Communication in healthcare happens across many touchpoints — patients asking questions, providers coordinating care, and staff managing operational workflows. Alehra’s Secure Messaging and Open Messaging Channel (OMC) allows patients, providers, and practice staff to communicate within a single secure platform. Patients can reach out to providers before scheduling appointments, ask questions about services, and start consultations. Meanwhile, care teams can coordinate internally and communicate with patients without leaving the system.
Ask questions. Coordinate care. Start conversation
Open Messaging Channel (OMC)
Alehra enables patients to initiate secure conversations with providers without requiring a scheduled appointment.
Patients can ask questions, request consultations, or seek clarification about services before booking a visit.
Provider Directory with Direct Messaging
Patients can browse available providers within the practice and start a conversation directly with the clinician of their choice. This allows patients to learn more about providers and begin care discussions before scheduling.
Service-Based Consultation Messaging
Patients can also start conversations based on services offered by the practice. This helps patients determine whether a service is appropriate before booking an appointment.
Internal Care Team Messaging
Alehra messaging is also used internally by the practice team. Staff members such as providers, schedulers, and billing teams can start conversations with each other to coordinate patient care and operational tasks.
Clinical Inquiry Messaging
Providers and staff can also initiate conversations directly with patients to ask follow-up questions, clarify clinical information, or provide updates. These conversations may be tied to the patient’s chart and clinical communication history.
Messaging Built for Patient Engagement and Care Coordination
Alehra provides a unified messaging interface that allows both patients and staff to communicate securely without leaving the platform.
Improve Communication Across the Entire Practice
Alehra messaging allows practices to manage both patient communication and internal coordination from one place.
Encourage Patient Engagement
Patients can ask questions and start conversations before scheduling appointments, helping them feel more confident about seeking care.
Help Patients Find the Right Provider
Provider directories allow patients to browse clinicians and connect with the provider that best matches their needs.
Enable Pre-Visit Consultations
Patients can discuss services or symptoms before committing to a visit.
Improve Internal Care Coordination
Staff members can communicate internally about scheduling, billing, or clinical questions without leaving the platform.
Reduce Phone Calls and Fragmented Communication
Secure messaging keeps conversations organized, reducing reliance on phone calls and scattered communication channels.
Connected to the Alehra Care Platform
Messaging integrates directly with the rest of the Alehra system to support coordinated patient care and communication.
Provider Directory
Patients can discover and message providers
Services & Pricing
Patients can ask questions about services before booking
Smart Scheduling
Conversations can transition into scheduled appointments
Patient Portal
Patients manage conversations directly from their portal
Patient Chart
Clinical inquiries can be logged in the patient’s record
Care Team Management
Staff can coordinate internally through messaging
Start Conversations in 3 Steps
Start a Conversation
Patients can browse providers or services and begin a conversation, while staff can start conversations with patients or other team members.
Communicate Securely
Providers, patients, and staff exchange messages within the platform using categorized conversation types.
Continue the Care Journey
Conversations can transition into scheduled appointments, follow-up care, or internal coordination tasks.
Keep Patients and Care Teams Connected
Alehra Secure Messaging allows practices to communicate with patients, coordinate internally, and support care conversations from one centralized platform.
Improve patient engagement while keeping communication secure and organized.